Standard Terms and Conditions of Sale

Krispak – Zambia

1. Applicability

The client explicitly waives the applicability of their own standard terms and conditions, even if issued after these terms. Any deviation from these conditions must be agreed to in advance and in writing by Krispak.

2. Payment Terms

Unless otherwise agreed in writing, all invoices issued by Krispak are payable immediately upon delivery of goods or services. Late payments will incur interest charges of 10% on the outstanding balance. Krispak reserves the right to suspend deliveries or services without prior notice in the event of non-payment.

3. Debt Recovery

If a payment remains unpaid more than sixty (60) days after its due date, Krispak may engage the services of a debt collection agency. All associated legal and recovery costs shall be borne by the client.

4. Withholding Taxes

If the client operates in a country that imposes withholding taxes on invoices, the client shall bear and remit such taxes directly to their tax authority. Krispak shall receive the full invoice amount without deductions for tax or other levies. Krispak accepts no liability for foreign tax obligations.

5. Service Commitment

Krispak commits to delivering products and services in a timely and professional manner. However, no provision of service constitutes a guarantee of specific results. Krispak shall not be liable for any claims or legal actions brought against the client by end-users or third parties.

6. Claims and Complaints

All complaints or claims must be submitted in writing and delivered by registered mail to Krispak’s registered office within eight (8) days of delivery of goods or services. Claims submitted outside this period will not be considered.

7. Governing Law

All agreements and disputes shall be governed exclusively by the laws of the Republic of Zambia.